NDIS Provider Registration Rules
Registered provider duties in the NDIS Act (ss 73K to 73ZNA)
s73Q-73R 73Q and 73R and s 45B Keep prescribed records, including after registration ends
Clause and reference ss 73Q and 73R and s 45B of the NDIS (Provider Registration and Practice Standards) Rules 2018 · our reference s73Q-73R
The requirement
A registered provider keeps records of the kind, for the period and in the form the NDIS rules prescribe (s 73Q; for example Part 3 of the worker screening rules and the incident, complaints and restrictive practice rules), and a former registered provider keeps them for 3 years after ceasing to be registered (s 73R, civil penalty 60 penalty units). From 27 August 2026 every NDIS provider keeps records of a prescribed kind relating to claims for NDIS amounts and the supports claimed for, for 7 years from the claim or any shorter period the rules prescribe (s 45B, civil penalty 120 penalty units).
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Provider Registration Rules on the compliance desk.
The evidence to bring
- Records retention schedule mapping each NDIS rule to the record kind and period
- Archive arrangements for records if the business closes or registration ends
- Claim records (service agreements, delivery notes, invoices) retained for 7 years
What assessors commonly find
- Records destroyed on closure of the business
- Delivery records not linked to claims
What evidence do I need?
For s73Q-73R 73Q and 73R and s 45B Keep prescribed records, including, the evidence to bring is: Records retention schedule mapping each NDIS rule to the record kind and period; Archive arrangements for records if the business closes or registration ends. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me records retention schedule mapping each NDIS rule to the record kind and period, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading