NDIS Provider Registration Rules
Registered provider duties in the NDIS Act (ss 73K to 73ZNA)
s73Y-73Z 73Y and 73Z Incident management system and reportable incident notification
Clause and reference ss 73Y and 73Z of the NDIS (Provider Registration and Practice Standards) Rules 2018 · our reference s73Y-73Z
The requirement
A registered provider implements and maintains an incident management system appropriate to its size and supports and meeting the NDIS (Incident Management and Reportable Incidents) Rules 2018, and notifies and manages reportable incidents as those rules prescribe. Reportable incidents are the death of, serious injury to, abuse or neglect of, unlawful sexual or physical contact with or assault of a person with disability, sexual misconduct against or in the presence of them (including grooming), and use of a restrictive practice other than in accordance with a State or Territory authorisation. The Commissioner may require the provider to inform people of their right to an advocate, and to fund an independent investigation and give the report to the Commissioner.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Provider Registration Rules on the compliance desk.
The evidence to bring
- Incident management system documents and incident register
- Reportable incident notifications with timestamps against the rule timeframes
- Independent investigation reports where required by the Commissioner
What assessors commonly find
- Unauthorised restrictive practices not recognised as reportable
- Late notifications
What evidence do I need?
For s73Y-73Z 73Y and 73Z Incident management system and reportable incident notification, the evidence to bring is: Incident management system documents and incident register. It sits under Registered provider duties in the NDIS Act (ss 73K to 73ZNA) and the instrument's own clause is ss 73Y and 73Z. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me incident management system documents and incident register, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading