What records must a registered provider keep, and for how long?
A registered provider must keep the records the registration rules prescribe, and it must keep them after its registration ends. The records must show what was delivered, who delivered it and when, and the decisions made about the person's supports, retrievable when the assessor asks for them.
Answered from the held text of NDIS Provider Registration Rules s73Q-73R. The clause behind it is cited below, and the requirement page carries the evidence an assessor asks for.
What the clause behind this answer says
s73Q-73R 73Q and 73R and s 45B Keep prescribed records, including after registration ends
A registered provider keeps records of the kind, for the period and in the form the NDIS rules prescribe (s 73Q; for example Part 3 of the worker screening rules and the incident, complaints and restrictive practice rules), and a former registered provider keeps them for 3 years after ceasing to be registered (s 73R, civil penalty 60 penalty units). From 27 August 2026 every NDIS provider keeps records of a prescribed kind relating to claims for NDIS amounts and the supports claimed for, for 7 years from the claim or any shorter period the rules prescribe (s 45B, civil penalty 120 penalty units).
Source: NDIS Provider Registration Rules on the compliance desk. Our statement of the clause, not the instrument verbatim.
What evidence answers it
- Records retention schedule mapping each NDIS rule to the record kind and period
- Archive arrangements for records if the business closes or registration ends
- Claim records (service agreements, delivery notes, invoices) retained for 7 years
What assessors commonly find
- Records destroyed on closure of the business
- Delivery records not linked to claims
The reviewer opens with
Show me records retention schedule mapping each NDIS rule to the record kind and period, and tell me who owns it and when it was last reviewed.
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