Aged Care Quality Standards
ACQS25-1.10 Informed decisions about agreements, fees and invoices
Clause and reference 15-10(10) of the Aged Care Rules 2025 · our reference ACQS25-1.10
The requirement
The provider helps each person understand their agreements, fees and invoices so they can decide about them with the facts in front of them.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Fee schedules and invoices in clear language
- Records of consent to fee changes before they apply
- Overcharging corrections and refunds log
What assessors commonly find
- Fee changes applied without prior consent
- Invoices individuals cannot understand
What evidence do I need?
For ACQS25-1.10 Informed decisions about agreements, fees and invoices, the evidence to bring is: Fee schedules and invoices in clear language; Records of consent to fee changes before they apply. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(10). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me fee schedules and invoices in clear language, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading