Aged Care Quality Standards
ACQS25-1.2 Understanding and valuing each individual
Clause and reference 15-10(2) of the Aged Care Rules 2025 · our reference ACQS25-1.2
The requirement
The provider understands and values each person as an individual, including who they are, their culture, what they can do, their diversity, what they believe and what they have lived through.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Assessment records capturing background, culture, beliefs and life history
- Record of asking whether the individual identifies as Aboriginal or Torres Strait Islander
- Diversity and inclusion strategy and improvement actions
What assessors commonly find
- Life history collected but not used
- Identity or cultural needs of diverse groups not recorded
What evidence do I need?
For ACQS25-1.2 Understanding and valuing each individual, the evidence to bring is: Assessment records capturing background, culture, beliefs and life history. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(2). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me assessment records capturing background, culture, beliefs and life history, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading