Aged Care Quality Standards
ACQS25-1.3 Services developed with, and tailored to, individuals
Clause and reference 15-10(3) of the Aged Care Rules 2025 · our reference ACQS25-1.3
The requirement
The provider develops funded aged care with the person and shapes it to them, taking account of their needs, goals and preferences.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Care and services plans showing the individual's own goals and preferences
- Evidence of co-design with individuals
- Service changes made at the individual's request
What assessors commonly find
- Standard service packages applied regardless of goals
- Plans written without the individual
What evidence do I need?
For ACQS25-1.3 Services developed with, and tailored to, individuals, the evidence to bring is: Care and services plans showing the individual's own goals and preferences; Evidence of co-design with individuals. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(3). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me care and services plans showing the individual's own goals and preferences, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading