Aged Care Quality Standards
ACQS25-1.4 Services free from discrimination, abuse and neglect, with dignity, respect and privacy
Clause and reference 15-10(4) of the Aged Care Rules 2025 · our reference ACQS25-1.4
The requirement
Funded aged care is delivered free of every form of discrimination, abuse and neglect, treats each person with dignity and respect, and protects their personal privacy.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- System to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination
- Incident and complaint records on dignity and privacy
- Observation of intimate care given privately and by choice
What assessors commonly find
- No process to recognise abuse beyond reportable incidents
- Personal care given without privacy or choice of timing
What evidence do I need?
For ACQS25-1.4 Services free from discrimination, abuse and neglect, with dignity, respect, the evidence to bring is: System to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination. It sits under Standard 1 - The individual and the instrument's own clause is 15-10(4). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me system to recognise, prevent and respond to abuse, neglect, racism, exploitation and discrimination, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading