Aged Care Quality Standards
ACQS25-2.1 Partnering with individuals on priorities and improvement
Clause and reference 15-15(1) of the Aged Care Rules 2025 · our reference ACQS25-2.1
The requirement
The provider builds meaningful, active partnerships with the people it serves, so their voice shapes organisational priorities and continuous improvement.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Consumer advisory body terms of reference and minutes
- Governing body papers showing individuals' input to strategy
- Improvements traced to partnership input
What assessors commonly find
- Consultation only through satisfaction surveys
- Partners do not reflect the diversity of service users
What evidence do I need?
For ACQS25-2.1 Partnering with individuals on priorities and improvement, the evidence to bring is: Consumer advisory body terms of reference and minutes; Governing body papers showing individuals' input to strategy. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(1). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me consumer advisory body terms of reference and minutes, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading