Aged Care Quality Standards
ACQS25-2.13 Confidential information managed in line with consent
Clause and reference 15-15(13) of the Aged Care Rules 2025 · our reference ACQS25-2.13
The requirement
Information about each person is kept confidential and handled appropriately, following the informed consent they have given.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Consent records for collection, use and disclosure
- Access controls on personal records
- Privacy policy and breach handling records
What assessors commonly find
- Information shared with third parties without consent
- Broad staff access to records
What evidence do I need?
For ACQS25-2.13 Confidential information managed in line with consent, the evidence to bring is: Consent records for collection, use and disclosure; Access controls on personal records. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(13). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me consent records for collection, use and disclosure, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading