Aged Care Quality Standards
ACQS25-2.14 Understanding and planning workforce needs
Clause and reference 15-15(14) of the Aged Care Rules 2025 · our reference ACQS25-2.14
The requirement
The provider understands its workforce needs, manages them, and plans for what lies ahead.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Workforce strategy and plan
- Rosters against care minute and registered nurse requirements
- Agency usage and vacancy data
- Workforce wellbeing measures
What assessors commonly find
- Heavy reliance on agency staff with no plan
- Care minute targets missed without action
What evidence do I need?
For ACQS25-2.14 Understanding and planning workforce needs, the evidence to bring is: Workforce strategy and plan; Rosters against care minute and registered nurse requirements. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(14). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me workforce strategy and plan, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading