Aged Care Quality Standards
ACQS25-2.9 Workers encouraged to complain and give feedback without reprisal
Clause and reference 15-15(9) of the Aged Care Rules 2025 · our reference ACQS25-2.9
The requirement
The provider encourages and backs aged care workers to complain and give feedback about its funded aged care without any reprisal.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Worker complaints and feedback procedure with no-reprisal commitment
- Worker complaints register
- Whistleblower policy
What assessors commonly find
- Workers fear reprisal for raising concerns
- Worker complaints handled informally with no record
What evidence do I need?
For ACQS25-2.9 Workers encouraged to complain and give feedback without reprisal, the evidence to bring is: Worker complaints and feedback procedure with no-reprisal commitment; Worker complaints register. It sits under Standard 2 - The organisation and the instrument's own clause is 15-15(9). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me worker complaints and feedback procedure with no-reprisal commitment, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading