Aged Care Quality Standards
Standard 3 - The care and services
ACQS25-3.1 Engaging individuals and others in developing and reviewing plans
Clause and reference 15-20(1) of the Aged Care Rules 2025 · our reference ACQS25-3.1
The requirement
The provider works actively with the people it serves, their supporters and anyone else involved in their care, through ongoing communication, to develop and review each person's care and services plan.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Assessment records showing individual and supporter participation
- Communication logs on plan development and review
What assessors commonly find
- Plans reviewed without speaking to the individual
- Supporters excluded without the individual's wish
What evidence do I need?
For ACQS25-3.1 Engaging individuals and others in developing and reviewing plans, the evidence to bring is: Assessment records showing individual and supporter participation; Communication logs on plan development and review. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(1). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me assessment records showing individual and supporter participation, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading