Aged Care Quality Standards
Standard 3 - The care and services
ACQS25-3.4 Quality services meeting needs and optimising quality of life
Clause and reference 15-20(4) of the Aged Care Rules 2025 · our reference ACQS25-3.4
The requirement
The funded aged care each person receives meets their needs, goals and preferences in care, and lifts their quality of life, their reablement and their ability to keep functioning.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Service delivery records against plans
- Reablement outcomes and referrals
- Restrictive practice register and reviews
- Dementia care approach
What assessors commonly find
- Services delivered as tasks with no reablement focus
- Restrictive practices used without last-resort justification
What evidence do I need?
For ACQS25-3.4 Quality services meeting needs and optimising quality of life, the evidence to bring is: Service delivery records against plans; Reablement outcomes and referrals. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(4). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me service delivery records against plans, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading