Aged Care Quality Standards
Standard 3 - The care and services
ACQS25-3.6 Effective communication of critical information
Clause and reference 15-20(6) of the Aged Care Rules 2025 · our reference ACQS25-3.6
The requirement
Information that matters to delivering care reaches the right people effectively: the person, their supporters and others around them, the aged care workers delivering the care, and the registered health practitioners, the allied health professionals and assistants involved in their care.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Structured handover tools and records
- Communication to practitioners and supporters
- Care statements for residential care
What assessors commonly find
- Critical information lost at shift handover
- Supporters not told of significant changes
What evidence do I need?
For ACQS25-3.6 Effective communication of critical information, the evidence to bring is: Structured handover tools and records; Communication to practitioners and supporters. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(6). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me structured handover tools and records, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading