Aged Care Quality Standards
Standard 3 - The care and services
ACQS25-3.8 Planned and coordinated services across providers and supporters
Clause and reference 15-20(8) of the Aged Care Rules 2025 · our reference ACQS25-3.8
The requirement
Funded aged care is planned and coordinated, including where several health providers, registered providers, supporters and others work with the person.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Records identifying other providers and coordination arrangements
- Transition documentation
- Case conference records
What assessors commonly find
- No shared plan across providers
- Transitions without handover information
What evidence do I need?
For ACQS25-3.8 Planned and coordinated services across providers and supporters, the evidence to bring is: Records identifying other providers and coordination arrangements; Transition documentation. It sits under Standard 3 - The care and services and the instrument's own clause is 15-20(8). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me records identifying other providers and coordination arrangements, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading