Aged Care Quality Standards
ACQS25-4.2 Clean, safe and comfortable service environment
Clause and reference 15-25(2) of the Aged Care Rules 2025 · our reference ACQS25-4.2
The requirement
Where services are delivered somewhere other than the person's home, the provider makes sure the person can reach funded aged care in an environment that is clean, safe and comfortable, and that lifts their sense of belonging, their interaction with others and their ability to keep functioning.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Cleaning and maintenance schedules and records
- Environmental audits including accessibility and freedom of movement
- Dementia-friendly design features
What assessors commonly find
- Locked areas restricting movement without justification
- Maintenance backlog affecting safety
What evidence do I need?
For ACQS25-4.2 Clean, safe and comfortable service environment, the evidence to bring is: Cleaning and maintenance schedules and records; Environmental audits including accessibility and freedom of movement. It sits under Standard 4 - The environment and the instrument's own clause is 15-25(2). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me cleaning and maintenance schedules and records, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading