Aged Care Quality Standards
ACQS25-5.17 Supporters informed and supported, including in the last days
Clause and reference 15-30(17) of the Aged Care Rules 2025 · our reference ACQS25-5.17
The requirement
The people around a person are kept informed and supported, including through the last days of life.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Communication records with supporters during end-of-life care
- Bereavement information given
What assessors commonly find
- Families not told when an individual is dying
What evidence do I need?
For ACQS25-5.17 Supporters informed and supported, including in the last days, the evidence to bring is: Communication records with supporters during end-of-life care; Bereavement information given. It sits under Standard 5 - Clinical care and the instrument's own clause is 15-30(17). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me communication records with supporters during end-of-life care, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading