Aged Care Quality Standards
Standard 7 - The residential community
ACQS25-7.3 Well-coordinated transitions to or from a provider
Clause and reference 15-40(3) of the Aged Care Rules 2025 · our reference ACQS25-7.3
The requirement
Whether a move to or from a provider is planned or unplanned, each person goes through a well-coordinated transition.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: Aged Care Quality Standards on the compliance desk.
The evidence to bring
- Transfer documentation and handover records
- Hospital and emergency department use records
- Post-return care reviews
What assessors commonly find
- Incomplete information sent with hospital transfers
- Care not reviewed on return
What evidence do I need?
For ACQS25-7.3 Well-coordinated transitions to or from a provider, the evidence to bring is: Transfer documentation and handover records; Hospital and emergency department use records. It sits under Standard 7 - The residential community and the instrument's own clause is 15-40(3). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me transfer documentation and handover records, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading