NDIS Code of Conduct
Part 2: The NDIS Code of Conduct (section 6)
s6-1-c Provide supports and services safely and competently, with care and skill
Clause and reference s 6(1)(c) of the NDIS (Code of Conduct) Rules 2018 · our reference s6-1-c
The requirement
Everyone the Code covers delivers supports and services safely and competently, with care and skill. The provider makes sure workers have the training, competence and qualifications for the supports delivered, services follow relevant professional codes, work health and safety requirements are met, records are accurate and kept securely, and appropriate insurance is held; a worker works within their competence and raises gaps in training.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Code of Conduct on the compliance desk.
The evidence to bring
- Position descriptions stating required qualifications and competencies for each support type
- Training matrix and certificates for each worker, including high-risk supports (medication, mealtime, manual handling)
- Current insurance certificates (public liability, professional indemnity, workers compensation)
- Shift notes or case notes completed contemporaneously for each support delivered
What assessors commonly find
- Workers rostered to supports they are not trained for (for example PEG feeding or medication)
- No record of qualification checks for contractors or sole-trader subcontractors
- Progress notes written days later or copied between shifts
What evidence do I need?
For s6-1-c Provide supports and services safely and competently, with care, the evidence to bring is: Position descriptions stating required qualifications and competencies for each support type; Training matrix and certificates for each worker, including high-risk supports (medication, mealtime, manual handling). Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me position descriptions stating required qualifications and competencies for each support type, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading