NDIS Code of Conduct
Part 2: The NDIS Code of Conduct (section 6)
s6-1-e Promptly raise and act on concerns about quality and safety
Clause and reference s 6(1)(e) of the NDIS (Code of Conduct) Rules 2018 · our reference s6-1-e
The requirement
Everyone the Code covers moves promptly to raise concerns about anything that may bear on the quality and safety of the supports and services given to people with disability, and to act on them. Providers foster an environment where participants, families, advocates and workers feel safe to complain or report, operate effective complaints and incident processes, investigate and take disciplinary action, and cooperate with external investigations; workers report concerns through the provider or directly to the Commission.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Code of Conduct on the compliance desk.
The evidence to bring
- Complaints and feedback register with dates of receipt, action and outcome
- Incident register and investigation reports, including disciplinary outcomes
- Whistleblower or speak-up policy naming the NDIS Commission as an external avenue
- Staff meeting or supervision minutes showing concerns raised and followed up
What assessors commonly find
- Concerns raised verbally by workers never recorded or acted on
- Participants not told they can complain to the NDIS Commission
- Retaliation or roster cuts after a worker raises a concern
What evidence do I need?
For s6-1-e Promptly raise and act on concerns about quality and safety, the evidence to bring is: Complaints and feedback register with dates of receipt, action and outcome; Incident register and investigation reports, including disciplinary outcomes. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me complaints and feedback register with dates of receipt, action and outcome, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading