NDIS Code of Conduct
Part 2: The NDIS Code of Conduct (section 6)
s6-2 No higher price for goods supplied to NDIS participants without reasonable justification
Clause and reference s 6(2) of the NDIS (Code of Conduct) Rules 2018 · our reference s6-2
The requirement
Without a reasonable justification, a person the Code covers must not state (s 6(2)(a)) or charge (s 6(2)(b)) a higher price for goods supplied to a participant than it states or charges for the same goods, or goods that are substantially the same, to someone who is not a participant. Added from 19 December 2023. The prohibition covers goods, not services; a provider that relies on a reasonable justification for a difference should be able to show what it was.
Our wording of the requirement: our statement of what the clause asks, not the instrument verbatim. Source: NDIS Code of Conduct on the compliance desk.
The evidence to bring
- Price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product
- Written justification for any price difference (extra delivery, fitting or assessment work) kept with the quote or invoice
- Review of website and quote templates confirming no NDIS-only price tiers
What assessors commonly find
- Quotes that ask whether the customer is an NDIS participant and then add a loading
- Price differences justified after the event rather than documented at the time
- Online stores showing a higher price when an NDIS number is entered
What evidence do I need?
For s6-2 No higher price for goods supplied to NDIS participants without, the evidence to bring is: Price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product. Keep every record dated, signed and current, and name who owns it.
Answer the reviewer first
Show me price list or point-of-sale records showing the same price for NDIS and non-NDIS customers for each product, and tell me who owns it and when it was last reviewed.
That is the question a quality assessor opens with for this requirement. Have the record on the desk and the date it was last reviewed to hand.
Read your own evidence against this clause
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from this requirement appears and quotes your own words when it does. It is a reading of your text, not a compliance result; a quality assessor decides whether a requirement is met. Read your pack, free See the paid reading