What counts as a reportable incident?
A reportable incident is one of the serious events the Commission must be told about, within the timeframe the rules set. A registered provider must hold an incident management system that records the incident, the immediate action, the investigation, the outcome and the corrective action, and the notification it lodged.
Answered from the held text of NDIS Provider Registration Rules s73Y-73Z. The clause behind it is cited below, and the requirement page carries the evidence an assessor asks for.
What the clause behind this answer says
s73Y-73Z 73Y and 73Z Incident management system and reportable incident notification
A registered provider implements and maintains an incident management system appropriate to its size and supports and meeting the NDIS (Incident Management and Reportable Incidents) Rules 2018, and notifies and manages reportable incidents as those rules prescribe. Reportable incidents are the death of, serious injury to, abuse or neglect of, unlawful sexual or physical contact with or assault of a person with disability, sexual misconduct against or in the presence of them (including grooming), and use of a restrictive practice other than in accordance with a State or Territory authorisation. The Commissioner may require the provider to inform people of their right to an advocate, and to fund an independent investigation and give the report to the Commissioner.
Source: NDIS Provider Registration Rules on the compliance desk. Our statement of the clause, not the instrument verbatim.
core-14.1 Incident management: proportionate system complying with the incident rules
The provider keeps an incident management system proportionate to its supports and size that meets the NDIS (Incident Management and Reportable Incidents) Rules 2018.
Source: NDIS Practice Standards on the compliance desk. Our statement of the clause, not the instrument verbatim.
What evidence answers it
- Incident management system documents and incident register
- Reportable incident notifications with timestamps against the rule timeframes
- Independent investigation reports where required by the Commissioner
What assessors commonly find
- Unauthorised restrictive practices not recognised as reportable
- Late notifications
The reviewer opens with
Show me incident management system documents and incident register, and tell me who owns it and when it was last reviewed.
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