What does the NDIS Code of Conduct require of a support worker?
It sets seven obligations: respect the person's rights to expression, self-determination and decision-making; respect their privacy; provide supports safely and competently, with care and skill; act with integrity, honesty and transparency; raise quality and safety concerns promptly; prevent and respond to violence, abuse, exploitation and neglect; and prevent and respond to sexual misconduct.
Answered from the held text of NDIS Code of Conduct s6-1-a. The clause behind it is cited below, and the requirement page carries the evidence an assessor asks for.
What the clause behind this answer says
s6-1-a Respect rights to freedom of expression, self-determination and decision-making
When supports or services go to a person with disability, every provider, key person and worker respects the person's rights to express themselves, to self-determination and to make decisions, in line with the laws and conventions that apply (the UN Convention on the Rights of Persons with Disabilities among them). The Commission's guidance reads this as supporting people to make their own decisions, communicating in a form and language they understand so they can make their will and preferences known, and taking account of their values and beliefs, including culture, faith, gender identity, sexuality and age.
Source: NDIS Code of Conduct on the compliance desk. Our statement of the clause, not the instrument verbatim.
s6-1-c Provide supports and services safely and competently, with care and skill
Everyone the Code covers delivers supports and services safely and competently, with care and skill. The provider makes sure workers have the training, competence and qualifications for the supports delivered, services follow relevant professional codes, work health and safety requirements are met, records are accurate and kept securely, and appropriate insurance is held; a worker works within their competence and raises gaps in training.
Source: NDIS Code of Conduct on the compliance desk. Our statement of the clause, not the instrument verbatim.
s6-1-f Prevent and respond to violence, exploitation, neglect and abuse
Everyone the Code covers does what is reasonably necessary to prevent violence, exploitation, neglect and abuse directed at people with disability, and to answer it when it happens. For providers this includes a stated commitment to eliminating such harm, identifying and responding to incidents and reporting them to the NDIS Commission (registered providers under the reportable incident rules) and to police or other authorities as appropriate, and reducing and eliminating restrictive practices.
Source: NDIS Code of Conduct on the compliance desk. Our statement of the clause, not the instrument verbatim.
What evidence answers it
- Code of Conduct policy adopted by the provider and acknowledged by each worker and key person
- Participant records showing choices and preferences recorded in the person's own words and acted on
- Communication plans or accessible-format materials (Easy Read, interpreter bookings, AAC use) for participants who need them
- Training completion records for the NDIS Worker Orientation Module and supported decision-making training
What assessors commonly find
- Decisions made for participants by staff or family without recording the participant's own wishes
- Information given only in standard English print to participants who need another format
- Unregistered providers and sole traders unaware that the Code binds them
The reviewer opens with
Show me code of Conduct policy adopted by the provider and acknowledged by each worker and key person, and tell me who owns it and when it was last reviewed.
Read your own text against these clauses
Paste your policy or evidence pack and the reading marks, line by line, whether a phrase from each requirement appears and quotes your own words when it does. Read your pack, free
Where to go next
- s6-1-a Respect rights to freedom of expression, self-determination and decision-making
- s6-1-c Provide supports and services safely and competently, with care and skill
- s6-1-f Prevent and respond to violence, exploitation, neglect and abuse
- NDIS Code of Conduct, every requirement
- Every question asked on this site
- The requirement data as JSON, free